Shipping policy

Updated: May 27, 2025

DELIVERY OPTIONS

We offer two delivery methods to cater to your needs:

  1. EXPRESS DELIVERY (via Lalamove/Toktok):

    • Covers Metro Manila and Nearby Provinces (Bulacan, Rizal, Cavite, Laguna, Pampanga)

    • Delivery within the same day or next day, depending on the time of order confirmation.

    • Our Dispatch Team will send an SMS to coordinate delivery before dispatching. We do not dispatch without confirmation to ensure someone is available to receive the order.

  2. REGULAR COURIER (GogoExpress/J&T):

    • Available Nationwide 

    • Delivery within 3-12 days, depending on your location.

    • Once dispatched, your order will be updated with the waybill number within 1-2 days. The waybill can be tracked via the 'View Order' link in your order email or the Order Tracker on our website.

SAME-DAY DISPATCH & PICKUP

EXPRESS DELIVERY & Pickup:

  • Metro Manila: Orders received by 4PM will be eligible for same-day delivery.

  • Nearby Provinces: Orders received by 11AM will be dispatched the same day.

  • Pickup Schedule: 10AM - 6PM, Monday to Sunday. A confirmation email/SMS will be sent once your order is ready for collection.

NATIONWIDE DELIVERY & RESTRICTED ITEMS

We ship all products nationwide, except the Triple Rhizome Tonic, which requires EXPRESS DELIVERY due to its temperature-sensitive nature. This limits delivery within Metro Manila and Nearby Provinces (Bulacan, Rizal, Cavite, Laguna, Pampanga) and must be refrigerated within 6 hours of delivery.

DELIVERY RATES & ZONES (Effective May 27, 2025)

1. EXPRESS DELIVERY:

  • Metro Manila & Rizal:

    • Central Zones: ₱150 (Quezon City, Manila, Pasig, Marikina, Makati, Taguig, Mandaluyong, San Juan, Pateros)

    • Outer Zones: ₱200 (Caloocan, Novaliches, Valenzuela, Malabon, Navotas, Muntinlupa, Parañaque, Las Piñas, Pasay, Rodriguez, Cainta, Antipolo, Taytay, Angono): 

  • Greater Manila Area:

    • Bulacan I: ₱350 (Angat, Balagtas, Bocaue, Bulakan, Calumpit, Guiguinto, Marilao, Meycauayan City, Obando, Pandi, San Jose del Monte City, Santa Maria)
    • Bulacan II:  ₱500 (Baliwag, Bustos, Calumpit, Hagonoy, Malolos, Norzagaray, Paombong, Plaridel, Pulilan, San Ildefonso, San Miguel, San Rafael)

    • Laguna & Cavite I: ₱450 (Santa Rosa, Calamba, Bacoor, Carmona, Cavite City, Dasmariñas, General Trias, Imus, Kawit, Rosario, Silang, Tanza, Trece Martires, Biñan, Cabuyao, San Pedro, Santa Rosa

    • Laguna & Cavite II: ₱600 (Alfonso, Amadeo, Tagaytay City, Calamba, Canlubang, Los Baños, San Pablo)

    • Pampanga: ₱500(Angeles, Mabalacat, San Fernando, Porac, Mexico, Sta. Ana, Bacolor, Sta. Rita, Guagua, Lubao)

2. REGULAR COURIER:

  • GMA & Luzon: ₱150 (3-5 Days)

  • Visayas: ₱180 (7-12 Days)

  • Mindanao: ₱200 (7-12 Days)

DELAYS & THIRD-PARTY COURIERS

While we strive to deliver orders within the specified timeframes, unforeseen delays may occur due to weather conditions, courier logistics, or other external factors. In case of significant delays, our Dispatch Team will notify you via email/SMS with updated delivery information and tracking details.

TRACKING YOUR ORDER

For EXPRESS DELIVERY, you will receive a tracking link via SMS once your order is dispatched. Delivery personnel will attempt to contact you for immediate receipt.

For REGULAR COURIER, tracking information will be updated within 1-2 days after dispatch. You can access tracking through the 'View Order' link in your order email or via the Order Tracker on our website.

UNDELIVERED ORDERS & RETURN TO SENDER

If a delivery attempt fails due to unavailability or incorrect address, our team will reach out to you to arrange a redelivery. Unclaimed orders may incur additional delivery fees for redelivery or storage costs. Lost or missing items will be investigated with the courier. We will work diligently to resolve such incidents as quickly as possible.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective or incorrect, you may follow the steps in our Returns Policy. Requests must be made within 3 calendar days of receiving your order. 

For any questions regarding shipping, contact us via email hello@ninma.co