Frequently Asked Questions

product info

We source from small organic family farms, foraging communities and organic food producers locally and abroad. Imported ingredients are tested for heavy metals and FDA-approved from the countries they are shipped from.

Here's a helpful video from our founder:
Our products are made with natural, organic whole foods and herbs, but we do not claim they are hypoallergenic. Allergic sensitivities are highly individual so we encourage customers to review the ingredients list, consult a healthcare provider, patch-test topical products and start with a low dose when trying new herbal formulations.

Here's a helpful video from our founder:

⚠️ If you experience any irritation or discomfort, discontinue use immediately and seek medical advice if needed.
We use organic and wildcrafted herbs, with no synthetic preservatives or fillers so our products are best consumed like food. Here's a helpful video from our founder:

🫚 Triple Rhizome Tonic – Fresh and perishable. Store in the coldest part of your fridge and use within 3 weeks.

🍇 Elderberry Syrup – Naturally preserved. Keeps for up to 1 year refrigerated.

🌿 Tinctures & Herbal Teas – Shelf-stable for up to 2 years. No refrigeration needed.
✨ BONUS TIP: freeze the teas for even longer shelf life! This also helps prevent early drying of the herbs (from heat in the PH) and also prevent any bugs from getting attracted to the teas since they are organic/wildcrafted and contain zero pesticides. ❌

🍵 Ceremonial Matcha – Sensitive to heat. Refrigerate upon delivery to keep it vibrant.

🧴 Oil-Based Body Products – Made with plant oils best used within the timeframe on the label.

🥄 Superpowders – Can start to clump after 3 months in our humid weather. When this happens don’t worry, just press on a strainer or dissolve in hot water.

Each product has a Best Before date and storage tips on the label. Don’t wait too long to use our products—the best way to use them is to build a daily ritual. The herbs stay fresh, and you’ll actually feel their benefits.

Usage suggestions are on each product label and product page on our website. Our products are designed to work synergistically together. You may view how to use different products on our Rituals & Recipes page.

For your convenience, we provide suitability guides and dosage recommendations based on traditional herbal knowledge. These guides indicate which products may be appropriate for different life stages, including:

  • Pregnant
  • Nursing
  • 3YO+
  • 12YO+
  • 18YO+
  • 60YO+

Please look out for the suitability icons on each product page. These guides are general recommendations and do not constitute medical advice. It’s always best to align with your healthcare provider to ensure these herbs are right for you.

store info

We do not have a physical store as our small team is focused on herbal sourcing and small batch production, but orders are dispatched nationwide from our HQ in White Plains, QC.
As an online herbal apothecary, we cannot diagnose, cure, treat or prevent diseases but we can share traditional herbal information and information about our products that support overall wellness, including your specific health interests. Take the [3-Step Quiz] or send us a message and we can help guide you to the appropriate herbs.
✅ First-time customers can enjoy a 10% discount on their first orders. Subscribe to our email newsletter to receive the discount code in your inbox.
✅We have discounted bundles all-year long, check out our Bundles page.
✅We offer special discounts for purchases of P50,000 and above, just send us an email.
❎We do not accept PWD and Senior Citizen discounts as our products are not recognized as an essential product or drug, in compliance with local regulations.
We accept Visa, Mastercard, GrabPay, PayMaya, GCash, and Online Bank Transfers via our website. These are immediately processed. For Manual Payments, please allow 24-48hrs to confirm payment. You may send your proof of payment through Messenger, Instagram DM or the Website Chat.
Same-day deliveries are accepted for orders within METRO MANILA until 4PM and NEARBY PROVINCES (Bulacan, Rizal, Cavite, Laguna, Pampanga) until 11AM. Orders received after cut-off will be dispatched the next day.

EXPRESS LOCAL DELIVERY (Same-day or next day)

Metro Manila & Rizal

  • Central Zones: ₱150 – Quezon City, Manila, Pasig, Marikina, Makati, Taguig, Mandaluyong, San Juan, Pateros
  • Outer Zones: ₱200 – Caloocan, Novaliches, Valenzuela, Malabon, Navotas, Muntinlupa, Parañaque, Las Piñas, Pasay, Rodriguez, Cainta, Antipolo, Montalban, San Mateo, Taytay, Angono

Greater Manila Area

  • Bulacan I: ₱350 – Angat, Balagtas, Bocaue, Bulakan, Calumpit, Guiguinto, Marilao, Meycauayan City, Obando, Pandi, San Jose del Monte City, Santa Maria
  • Bulacan II: ₱500 – Baliwag, Bustos, Calumpit, Hagonoy, Malolos, Norzagaray, Paombong, Plaridel, Pulilan, San Ildefonso, San Miguel, San Rafael
  • Laguna & Cavite I: ₱450 – Bacoor, Carmona, Cavite City, Dasmariñas, General Trias, Imus, Kawit, Rosario, Silang, Tanza, Trece Martires, Biñan, Cabuyao, San Pedro, Santa Rosa
  • Laguna & Cavite II: ₱600 – Alfonso, Amadeo, Tagaytay City, Calamba, Canlubang, Los Baños, San Pablo
  • Pampanga: ₱500 – Angeles, Mabalacat, San Fernando, Porac, Mexico, Sta. Ana, Bacolor, Sta. Rita, Guagua, Lubao

Regular Courier (without Triple Rhizome Tonic)

  • GMA & Luzon: ₱150 (3–5 Days)
  • Visayas: ₱180 (7–12 Days)
  • Mindanao: ₱200 (7–12 Days)
  • For corporate, brand inquiries, or bulk orders, you may email us at hello@ninma.co.
  • For customer support, custom bundles, payment concerns, you may send a message on Instagram or Messenger.
  • For delivery updates, you may check our Order Tracker.
  • For express delivery updates, you may reach our Dispatch Team on Viber at +6395 692 83523.
  • For requests for returns or refunds, please review our Returns Policy.