Frequently Asked Questions

No, we do not have a physical shop.

As an online herbal apothecary, we cannot diagnose, cure, treat or prevent diseases but we can share traditional herbal information and information about our products that support overall wellness, including your specific health interests. Take the 3-Step Quiz or send us a message and we can help guide you to the appropriate herbs.

We source from small organic family farms, foraging communities and organic food producers locally and abroad. Imported ingredients are tested for heavy metals and FDA-approved from the countries they are shipped from.
Usage suggestions are on each product label and product page on our website. Our products are designed to work synergistically together. You may view how to use different products on our Rituals & Recipes page.
Our products are made with natural, organic whole foods and herbs, but we do not claim they are hypoallergenic. Allergic sensitivities are highly individual so we encourage customers to review the ingredients list, consult a healthcare provider, patch-test topical products and start with a low dose when trying new herbal formulations.

⚠️If you experience any irritation or discomfort, discontinue use immediately and seek medical advice if needed.

For your convenience, we provide suitability guides and dosage recommendations based on traditional herbal knowledge. These guides indicate which products may be appropriate for different life stages, including:

  • Pregnant
  • Nursing
  • 3YO+
  • 12YO+
  • 18YO+
  • 60YO+

Please look out for the suitability icons on each product page. These guides are general recommendations and do not constitute medical advice. It’s always best to align with your healthcare provider to ensure these herbs are right for you.

✅ First-time customers can enjoy a 10% discount on their first orders. Subscribe to our email newsletter to receive the discount code in your inbox.
✅We have discounted bundles all-year long, check out our Bundles page.
✅We offer special discounts for purchases of P50,000 and above, just send us an email.
❎We do not accept PWD and Senior Citizen discounts as our products are not recognized as an essential product or drug, in compliance with local regulations.
We accept Visa, Mastercard, GrabPay, PayMaya, GCash, and Online Bank Transfers via our website.
Same-day deliveries are accepted for orders within METRO MANILA until 4PM and NEARBY PROVINCES (Bulacan, Rizal, Cavite, Laguna, Pampanga) until 11AM. Orders received after cut-off will be dispatched the next day.

EXPRESS LOCAL DELIVERY (Same-day or next day)

Metro Manila & Rizal

  • Central Zones: ₱150 – Quezon City, Manila, Pasig, Marikina, Makati, Taguig, Mandaluyong, San Juan, Pateros
  • Outer Zones: ₱200 – Caloocan, Novaliches, Valenzuela, Malabon, Navotas, Muntinlupa, Parañaque, Las Piñas, Pasay, Rodriguez, Cainta, Antipolo, Montalban, San Mateo, Taytay, Angono

Greater Manila Area

  • Bulacan I: ₱350 – Angat, Balagtas, Bocaue, Bulakan, Calumpit, Guiguinto, Marilao, Meycauayan City, Obando, Pandi, San Jose del Monte City, Santa Maria
  • Bulacan II: ₱500 – Baliwag, Bustos, Calumpit, Hagonoy, Malolos, Norzagaray, Paombong, Plaridel, Pulilan, San Ildefonso, San Miguel, San Rafael
  • Laguna & Cavite I: ₱450 – Bacoor, Carmona, Cavite City, Dasmariñas, General Trias, Imus, Kawit, Rosario, Silang, Tanza, Trece Martires, Biñan, Cabuyao, San Pedro, Santa Rosa
  • Laguna & Cavite II: ₱600 – Alfonso, Amadeo, Tagaytay City, Calamba, Canlubang, Los Baños, San Pablo
  • Pampanga: ₱500 – Angeles, Mabalacat, San Fernando, Porac, Mexico, Sta. Ana, Bacolor, Sta. Rita, Guagua, Lubao

Regular Courier (without Triple Rhizome Tonic)

  • GMA & Luzon: ₱150 (3–5 Days)
  • Visayas: ₱180 (7–12 Days)
  • Mindanao: ₱200 (7–12 Days)
  • For corporate, brand inquiries, or bulk orders, you may email us at hello@ninma.co.
  • For customer support or custom bundles, you may send a message on Instagram or Messenger.
  • For delivery updates, you may check our Order Tracker.
  • For requests for returns or refunds, please review our Returns Policy.